Jan 2024 — Mar 2026 · Remote
IT Manager
Nymbl
Owned Nymbl's internal IT stack, governance posture, access controls, and Corporate Operations while leading SOC 2 readiness and audit coordination. Ran the Corporate Operations department: architected the company's use cases and data objects, led the Google Workspace to Microsoft SharePoint change management migration, answered IT support questions, and owned SaaS-tool onboarding for all staff — genuine IT Service Management (ITSM) work. Built security policies, system administration routines, asset tracking practices, and automation for provisioning and compliance workflows. The SOC 2 Type II program was the foundation that unlocked Nymbl's ability to sell into banks, credit unions, and other highly regulated enterprise customers.
Narrative
What this role was actually about.
The IT Manager role was where compliance, corporate operations, and internal architecture met. SOC 2 Type II unlocked the regulated enterprise sales motion. The corporate operations work made the company's own data model match the discipline we asked of clients.
Initiatives & deliverables
What I built, shaped, designed, led, or translated.
SOC 2 Readiness & Audit Program
Led the design and execution of the internal SOC 2 readiness program, including policy creation, control mapping, evidence organization, and audit response preparation.
Documented policies, procedures, and control mappings aligned to SOC 2 trust service criteria and internal operating practices.
Impact: Established foundational governance required for audit readiness and created a reusable control framework for ongoing compliance operations.
Built a control ownership model, evidence catalog, audit trail, and remediation log used to organize and manage compliance work.
Impact: Improved accountability and reduced the operational friction of preparing for and responding to audits.
System Integration & Admin Automation
Implemented administration and automation routines across the internal IT stack to improve consistency and reduce manual overhead.
Designed and implemented provisioning, deprovisioning, and configuration routines across systems and identity tools.
Impact: Improved operational efficiency, reduced access risk, and made employee lifecycle administration more repeatable.
IT Asset & Access Management
Created clearer structure around asset tracking, role-based access, and review cadence across internal systems.
Established a source of truth for assets, systems, and access roles with review cadence and ownership expectations.
Impact: Improved visibility into system access and reduced the risk of unmanaged permissions or incomplete offboarding.
AI-Assisted Compliance & Governance Automation
Explored and implemented AI-assisted patterns to accelerate governance administration and compliance support work.
Built an AI-assisted workflow concept that automates evidence requests, validation, and mapping to control frameworks using natural language reasoning.
Impact: Demonstrated a path to reduce manual compliance coordination and improve the speed of control documentation workflows.
Corporate Operations & ITSM
Ran the Corporate Operations function including internal IT Service Management (ITSM), enterprise application administration, change management, and IT support.
Architected company-wide use cases and data objects for internal operational systems, establishing a structured foundation for how the business manages its own workflows and information.
Impact: Created a coherent internal operating model and gave the business a reliable, structured data foundation for its own operations.
Led the change management program for the company's migration from Google Workspace to Microsoft SharePoint, including planning, communication, training, and cutover.
Impact: Completed the platform migration with minimal disruption and established SharePoint as the company's unified document and collaboration environment.
Owned IT support and SaaS-tool onboarding for all staff, fielding support questions and managing the provisioning and configuration of the company's SaaS application stack.
Impact: Maintained operational continuity for the team and reduced friction in employee onboarding through structured SaaS provisioning and responsive support.
Achievements
Linked outcomes.
SOC 2 Readiness Leadership
ComplianceBuilt the policy, control, and evidence structures required for audit readiness.
IT Admin Automation
IT OperationsImproved consistency of provisioning, deprovisioning, and administration routines across systems.
Access Governance Structure
SecurityEstablished an asset and access governance model with stronger operational visibility.
AI-Assisted Governance Automation
AI & ComplianceExplored AI-assisted evidence mapping and compliance support workflows to reduce manual overhead.
Corporate Operations Architecture
Corporate OperationsArchitected company-wide use cases and data objects for internal operational systems.
Google Workspace to SharePoint Migration
Change ManagementLed the change management program for the company-wide migration from Google Workspace to Microsoft SharePoint.